We are proud of the materials and workmanship that goes into each Klean Kanteen and back our products with a Strong-as-Steel Guarantee. Barring catastrophe, we expect your Klean Kanteen to give you many years of faithful service, and we want to know if it has somehow failed to deliver. We go to great lengths to create a truly superior product, but we also know that on occasion, things go awry.
Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty. Accessories made by other manufacturers, such as ChicoBag™ and Nite Ize™, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Klean Kanteen if purchased from www.kleankanteen.com.
If you purchased your Kanteen (or accessory) from a retailer, it is often easier to return it to the retailer, avoiding shipping charges/impact and the hassle of being without your Kanteen. If you bought your Kanteen (or accessory) directly from us, we’ll replace the product for you or issue you a merchandise credit.
If you're not sure if the problem you're experiencing is a manufacturer defect or not, read our FAQs page to make sure you're caring for and cleaning your bottle correctly. If that doesn't answer your questions, or you still think you have a manufacturer defect, give us a call (1-800-767-3173) and we'll help you figure it out.